Refund Policy

You can request a refund within 7 days of the payment date. A refund is made only if the reason is valid and the teacher of the class agrees. Examples of valid reasons include:

• you were charged more than once for the same price plan;
• you paid for the wrong class or price plan by mistake and have not used it;
• you paid but did not receive access, or the class was cancelled or not delivered as described;
• a technical problem on our side stopped you from using the class and our support team could not fix it.

• the request is made more than 7 days after payment;
• you changed your mind after watching or downloading a significant part of the class content;
• the access period of the plan has ended;
• your account was suspended or closed for breaking our Terms of Service, for example by sharing your account or copying content;
• you could not take part for personal reasons, but the class was delivered as described;
• the access was free or given as part of a promotion.

Send a formal refund request by email to support@deamoz.com. The email must be sent from the email address registered with Naasa LMS and must include:

• your full name;
• your registered email address;
• your phone number;
• the reason for your request.

To help us respond faster, please also include the class or price plan name, the payment date and a copy of your receipt.

To protect your account, we can only accept refund requests sent by email from your registered email address. Requests made by phone, on WhatsApp or from any other email address cannot be accepted.

1. 1We reply within 1 working day (3 working days at most) to confirm we have received your request, or to ask for any missing details.
2. 2We review your request together with the teacher of the class.
3. 3We email you the decision. If the request is declined, we explain why.
4. 4If the refund is approved, we pay it within 7 working days.

Working days are Monday to Friday, excluding public holidays in Sri Lanka.

• A refund is never more than the amount you actually paid, after any discounts.
• Bank transfer or deposit: we pay the refund into your bank account. In our reply, we will ask for the account holder's name, bank, branch and account number.
• Card or QR payments (when available): the refund goes back to the original card or account through the payment gateway. Your bank may take a few extra working days to show it.
• If you have already used part of your access, the teacher may agree to a partial refund.
• Once a refund is made, your access to the related class or price plan is removed.

Price plans do not renew automatically, and we never charge you again without your action, so there is nothing to cancel. If you do not want to continue, simply do not renew your plan when it expires.

We may update this policy from time to time. The date at the top of this page shows when it last changed. A refund request is handled under the policy that was in force on the date of your payment.

Questions about a payment or a refund? Contact us: